Full payment, including shipping and handling is required with order. We will only bill your credit card and initial $40 to start the process or a higher amount if digital hard proofs are selected with your order. Once you approve your order the full payment will be charged. No additional work will proceed until payment in full is received. No refunds are given once your order has been printed. Partial refunds are available for work not completed and the amount of refund is at the sole discretion of MGO Print.

1 day Rush
To qualify for 1-day service, your order must be placed, all files uploaded, and all files approved by 10am Pacific Standard Time. Orders placed Saturday or Sunday and approved will be processed on as if received by 10am Monday. Orders placed before the deadline will be shipped by 4PM Pacific Standard Time the next business day.

Refund Policy
All sales are final. No refunds are available on orders unless no files have been sent to press and the refund is requested the same business day. In the case of a refund on an order that work has not started, a $40 processing fee will be charged.

File Requirements
All images, after being enlarged or reduced for reproduction, will crop approximately 1/16" to 1/8" to allow for bleed. See the Digital Checklist for more details. We cannot guarantee quality on orders that do not meet the minimum requirements.

Turnaround Times
Quoted turnaround times for online orders with uploaded files or jobs submitted through Desktop PDF Printing starts when you give final proof approval. Please note that if we are unable to build a file for proofing or printing because they do not conform to our file requirements, your job status will return to "On Hold-Need Artwork" and your turn around time will be reset. We will contact you via email to inform you if this happens. Turn around will not begin until acceptable artwork has been provided and a proof approved.

Turn around time for orders requiring a hard copy proof begins when we receive sign off on the proof via fax only. Email or phone approval will not be processed.

Turnaround times for approved artwork is guaranteed; the remedy for failing to meet a deadline is limited to a refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on turn around time is only allowed if the original order clearly states that the job is time sensitive and that if it cannot be shipped by the contracted date that the customer does not want to process the order. MGO Print assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. For jobs that do not have complete digital source files provided, turnaround begins when we have the photos and artwork needed to print your order and you have approved the proof, not from when the order is first submitted. Turnaround times for scanning, layout and typesetting vary and are not guaranteed.

We will ship your order within the date specified when you placed your order and we have final approval. Allow additional business days for delivery based on the shipping method you selected.

Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Changing files that have been sent to press
Once a job has been sent to press, no changes are allowed to the artwork, job characteristics, or turnaround time. If the order has not yet gone to press but has completed the plate processing stage, the sole remedy available is to cancel the order, and pay a cancellation fee to be quoted at that time and place a new order.

Complaints
All complaints must be registered with in 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we would rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.

Proofs
Shipped orders with a color proof that are not resembling the color and/or positioning on the final proof will be rerun at no charge. We have the final judgment as to what accuracy range is possible to match the color proof.

You are 100% responsible for the accuracy of your layouts. Please proof read all layouts carefully. As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for postcard orders. Check with your local Post Office.

MGO Print will reproduce color from submitted transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 85-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Sales Tax
All California orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with to first job.

Indemnification
The customer will indemnify and hold harmless the printer, MGO Print, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person.

You certify that you own the rights to use the image(s) being reproduced on your order.

Delivery
Quoted turnaround times start when you give final approval on your order, not from when the order is first submitted. Turnaround times vary and are not guaranteed. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.